Call Social Security at 1-800-772-1213; representatives answer from 8:00 a.m. to 7:00 p.m. local time, Monday through Friday.
“I received my EAD recently but haven't received my SSN card yet. Which Social Security Administration number should I call to check on it, since my lawyer advised against going to the office in person due to the risk of being detained by ICE?”
Resumen
You can begin by phone—SSA expressly says it can often help by phone and save you a trip. If fewer than 14 days have passed since your EAD arrived, note day 14; if 14 days have passed, call now.
Your next route depends on whether you requested an SSN when you filed Form I-765.
If the card is still missing 14 days after you received the EAD, call SSA. Staff can search for the pending application using the on your EAD and confirm the mailing address. (SSA EBE page; POMS RM 10205.700, effective October 10, 2024.)
There is no automatic I-765 SSN request to track. The specific USCIS/SSA flyer says you must apply at an SSA office after receiving Form I-766; Form SS-5 is free, and SSA requires current unexpired immigration and identity evidence. SSA requires an appointment for in-person help, so resolve the safety issue with your lawyer before scheduling or attending. (USCIS/SSA EBE Flyer; Form SS-5; SSA Contact.)
Start with the phone call; do not make an unplanned office visit contrary to your lawyer’s advice.
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Watch out for
Próximos pasos
These steps let you check the missing card by phone first and preserve your lawyer’s warning about an office visit.
Before calling
Confirm whether you requested an SSN on Form I-765
If you selected the SSN request on Form I-765, SSA should have received an automatic application. If you are unsure, still call: POMS directs staff to search for a pending application using the shown on the EAD.
Requisitos
If you requested the SSN
Count 14 days from EAD delivery
SSA’s current EBE page says the SSN card should arrive no later than 14 days after the EAD and says to contact SSA if it does not. If day 14 has passed, call now; if not, mark that date.
Requisitos
At day 14, or now if later
Call SSA and ask it to locate the application
Call 1-800-772-1213 between 8:00 a.m. and 7:00 p.m. local time, Monday through Friday. Say: “I requested an SSN on Form I-765, received my EAD on [date], and my SSN card has not arrived. Please search using the A-number on my EAD and confirm my mailing address.” If you are deaf or hard of hearing and use TTY, call 1-800-325-0778.
Requisitos
During the call
Follow the result without making an unplanned visit
If SSA’s record shows processing less than 7 business days earlier, staff confirm the address and advise that the card should arrive shortly. If processing was more than 7 business days earlier or the address changed, POMS directs a replacement-card application and evidence; if no pending application exists, SSA starts a new application and requests evidence. If SSA cannot verify you by phone or says in-person help is needed, an appointment is required—take that response to your lawyer before scheduling or attending.
Requisitos
Only if there was no I-765 SSN request
Use Form SS-5 if no SSN was requested
Form SS-5 is available at https://www.ssa.gov/forms/ss-5.pdf and the fee is $0. The specific USCIS/SSA I-765 flyer says someone who did not request the SSN on Form I-765 must apply at an SSA office after receiving the EAD; SSA requires an appointment for in-person help. Because your lawyer warned you against going in person, address that risk with your lawyer before scheduling or attending.
Requisitos
Fuentes legales
This answer relies on SSA’s contact pages, Enumeration-Beyond-Entry guidance and POMS, the USCIS-hosted EBE flyer, and Form SS-5.
SSA Contact Social Security by Phone
This is SSA’s national telephone number, operating hours, and TTY number.
You can call us at 1-800-772-1213 between 8:00 a.m. – 7:00 p.m. local time, Monday through Friday. If you're deaf or hard of hearing and use TTY equipment, you can call our TTY number at 1-800-325-0778.
SSA Contact Social Security
SSA says telephone help can avoid a visit, while any necessary in-person help is appointment-only.
We can often help by phone and save you a trip to an office. If you need in-person help, you must make an appointment to visit a local office.
SSA Enumeration-Beyond-Entry Guidance
SSA’s current public guidance uses 14 days after EAD receipt as the contact point for a missing SSN card.
You should receive your SSN card no later than 14 days after receiving your EAD. You can contact us if you do not receive an SSN card 14 days after receiving your EAD, "Green Card", or Certificate of Naturalization.
SSA POMS RM 10205.700
SSA’s operating instructions expressly permit a telephone inquiry and tell staff to search by the applicant’s A-number when needed.
RM 10205.700
Establish the applicant's identity (for in-person inquiries, establish the applicant's identity using the documents listed in RM 10210.405 and RM 10210.420 ); for inquiries via telephone, ask for name, date of birth, place of birth, parent's names, mother's maiden name, and current address. If you do not find a record, use the applicant's ARN to search SSNAP.
SSA POMS RM 10205.700
These are SSA’s internal outcomes after staff locate or fail to locate the SSN application.
RM 10205.700
If the cycle date (CYD) on the NUMIDENT query shows the application was processed less than 7 business days prior to the current date, confirm the applicant's mailing address and if correct, and inform the applicant that the card should arrive in the mail shortly. If the applicant's address has changed or the CYD on the NUMIDENT query shows the application was processed more than 7 business days prior to the current date, take an application for a replacement SSN card and obtain all required supporting evidence. If you do not find a pending application, start a new application and have the applicant submit all necessary evidence.
USCIS/SSA EBE Flyer
This flyer contains the different seven-business-day estimate and the specific office rule when no SSN was requested on Form I-765.
You should receive your SSN card no later than 7 business days after you receive your EAD from USCIS. If you did not request an SSN card on your I-765 application, "Application for Employment Authorization" , you must visit a Social Security office to apply for your 2 Social Security number and card after you receive your Employment Authorization Document (Form I-766) from USCIS.
Form SS-5 (12-2024 edition)
Form SS-5 establishes that the application is free and identifies the immigration-document and original-evidence requirements.
pages 1–2 and 5
Applying for a Social Security Card is free! You must provide a current unexpired document issued to you by the Department of Homeland Security (DHS) showing your immigration status, such as Form I-551, I-94, or I-766. We can only accept original documents or documents certified by the custodian of the original record. SEND OR BRING THE COMPLETED FORM TO YOUR LOCAL SOCIAL SECURITY OFFICE.
These are the official SSA and USCIS rules and instructions published or effective on the cited dates; rules can change.
This is general information about official processes, not legal advice; SettleKit is not a law firm.
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