Your safest retry point is after Equifax confirms your identity review is complete; meanwhile, you can request your Equifax report by phone to check for the Chase account.
“I received my ITIN in September 2026 and was added as an authorized user on a Chase card. I tried registering for myEquifax but got an error and had to submit identity documents. When should I retry registering, and is there a way to check if my Chase AU account has already appeared on my Equifax credit report?”
Summary
The current myEquifax form explicitly accepts an ITIN, so having an ITIN does not automatically rule out registration. Equifax’s public instructions reviewed do not give a fixed waiting period after you submit identity documents.
Your next move depends on whether Equifax has finished reviewing your identity documents.
Retry myEquifax registration after Equifax confirms the review is complete and enrollment can proceed. Its current form explicitly accepts an ITIN, and a myEquifax account provides free Equifax reports ([registration form](https://my.equifax.com/consumer-registration/UCSC); [free reports](https://www.equifax.com/personal/credit-report-services/free-credit-reports)).
Call Equifax at 1-888-378-4329 for help with the review and request your free Equifax report while online access remains blocked. Explain that you use an ITIN; Equifax’s verification page expressly offers phone or mail report requests ([Equifax contact](https://www.equifax.com/personal/contact-us); [verification alternatives](https://my.equifax.com/consumer-registration/ACR)).
Use confirmation of your review’s outcome—not a guessed number of days from your September ITIN issuance—as your practical retry cue.
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Watch out for
Next steps
These steps address the identity-review problem and let you verify the Chase account directly.
Now, if you have not received a completion notice
Call Equifax for your review status and report
Call 1-888-378-4329: Monday–Friday, 9 a.m.–9 p.m. Eastern; Saturday–Sunday, 9 a.m.–6 p.m. Eastern. Say: “I submitted identity documents after a myEquifax registration error and use an ITIN. Is my review complete, and can my online enrollment proceed? I also want to request my free Equifax credit report.” Ask whether the documents already submitted are sufficient for that request; do not assume it will be fulfilled before identity verification is resolved ([Equifax contact](https://www.equifax.com/personal/contact-us); [report-request alternatives](https://my.equifax.com/consumer-registration/ACR)).
Requirements
If the review is complete
Retry registration when Equifax confirms you can proceed
Retry at https://my.equifax.com/consumer-registration/UCSC and enter your ITIN in the field labeled “SSN or ITIN (XXX-XX-XXXX).” Once enrolled, request your free Equifax report. If Equifax says the review is complete but the error remains, use the support number in step 1 rather than choosing another unsupported waiting period ([registration form](https://my.equifax.com/consumer-registration/UCSC); [free reports](https://www.equifax.com/personal/credit-report-services/free-credit-reports)).
Requirements
As soon as you receive the report
Look for the Chase account on the Equifax report
Look through the accounts for the Chase card on which you are an , and compare the account details with the primary cardholder’s account. Chase says its reported information includes the credit limit, balance, payment history and account status. A matching account on your Equifax report is the direct confirmation you need—not a Credit Journey result ([Chase reporting FAQ](https://www.chase.com/personal/credit-bureau-reporting/faq); [Credit Journey terms](https://static.chasecdn.com/content/dam/legal-agreements/library/en/credit-journey-terms-and-conditions/versions/credit-journey-terms-and-conditions.pdf)).
Requirements
If the account is missing
Follow up with Chase if the account is absent
Have the primary cardholder call Chase credit-card customer service at 1-800-432-3117. Ask Chase to confirm your authorized-user enrollment date, the identifying details it has for you, and whether it has sent this account information to Equifax. If reported information is incorrect, request a correction or dispute with Chase and/or Equifax using the contact numbers above; Chase expressly permits disputes with either. We cannot give you an official guaranteed arrival date for a new authorized-user account ([Chase customer service](https://www.chase.com/digital/customer-service); [reporting-error FAQ](https://www.chase.com/personal/credit-bureau-reporting/faq)).
Requirements
Legal sources
This answer uses Equifax’s US registration and report-access instructions, plus Chase’s customer-service information and Credit Journey terms.
myEquifax registration form
The US myEquifax registration form explicitly accepts an ITIN.
Personal information — identification-number field
SSN or ITIN (XXX-XX-XXXX)
Equifax Contact Us
Equifax provides telephone assistance and publishes these customer-service hours.
By Phone
You can call us to help you with all of these services and products. 1-888-Equifax (1-888-378-4329) Our call center hours are: 9:00 am to 9:00 pm (ET), Monday through Friday, and 9:00 am to 6:00 pm (ET), Saturday and Sunday
Equifax Free Credit Reports
A myEquifax account gives you access to free Equifax reports.
How can I get a free credit report?
You can also receive free Equifax credit reports with a myEquifax account.
Equifax Identity Verification
You can request a free Equifax report through an alternative to online verification.
Identity verification
Or, you can request your free Equifax credit report by phone or mail.
Chase Credit Journey Terms
Chase Credit Journey cannot confirm what appears on your Equifax report.
Credit-score information; last updated May 2026
Credit Journey can only evaluate the account information that appears on your Experian consumer credit report.
Chase Customer Service
This is Chase’s published credit-card customer-service number.
Credit Card
Card Customer Service: 1-800-432-3117
Chase Credit Reporting FAQ
Chase identifies the account information it reports and allows reporting-error disputes with Chase or the bureau.
Information reported; correcting an error
We send a range of account information, including credit limit, account balance, scheduled monthly payment, payment history and status of the account. If you think we’ve reported information incorrectly, you can dispute it with us and/or with the credit reporting agency.
Equifax Authorized-User Guidance
An authorized user can use the account, while the card owner remains responsible for payments.
What is an authorized user?
An authorized user is someone who has been added to a credit card account by the card's owner. The authorized user can use the card to make purchases, but the card owner must make the payments.
These are the issuers’ official instructions as published on the cited dates or undated pages reviewed on October 13, 2026; procedures can change.
This is general information about official processes, not legal advice, and SettleKit is not a law firm.
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