Answered July 2026

You should return to SSA now—not keep waiting for DHS—and ask the field office to pull the latest returned SAVE response into your pending SSNAP application.

“I'm a physician on a J1 visa starting my residency. I applied for an SSN, but it needed secondary verification. The SAVE system shows my case was 'returned to agency', but the SSA office says their system still shows my case is 'open with DHS'. They corrected an error and resent it to SAVE, it was returned to the agency again, but the SSA system still says it's open with DHS even though they can see it's resolved on SAVE. How can I resolve this issue and get my SSN?”

Summary

A returned SAVE response is not proof that you are ineligible. SSA’s published workflow specifically says an additional‑verification response does not automatically move into SSNAP, so the field office has a defined manual step for this exact kind of gap.

Your next route depends on the actual response SSA pulls from the latest SAVE case—not on the public “returned to agency” label alone.

The response verifies your statusmost direct

SSA should update your pending application with the returned response; when it verifies, SSNAP marks the evidence “Verified,” and the employee continues the SSN application (SSA POMS RM 10213.095, Steps 6–8).

The response requests documentsSSA uploads

If the response says “Resubmit with Docs” or requires third-level review, SSA—not you—must upload the requested immigration document and submit the next verification step. Bring your original passport, , and DS-2019 so the office can act immediately (USCIS SAVE Verification Process; SSA Publication EN-05-10107).

The response refers you to your sponsorSEVIS fix

If it says “Refer Student/Exchange Visitor to their School/Program Sponsor,” have your J‑1 sponsor correct your status. After the sponsor confirms the update, wait 48 hours and file a new SSN application (SSA POMS RM 10211.395).

Start another initial SAVE requestdo not restart

Do not use a third as the default fix. SSA’s POMS says this restarts the entire SAVE process; a new request is appropriate only if the controlling response or corrected data requires it (SSA POMS RM 10213.095, Step 2).

SAVE verifies immigration information, but SSA decides whether to issue the SSN (USCIS SAVE, updated 2026-07-10).

Read the full explanation

Watch out for

Returned does not mean approvedThe public label only says DHS sent a response back; it does not reveal whether that response verified your status. USCIS tells you to contact the agency, and SSA must read and act on the actual response (USCIS SAVE CaseCheck; SSA POMS RM 10213.095, Steps 6–8).
Do not keep restarting SAVEDo not ask SSA to open another merely because still displays “open with DHS.” SSA warns that another initial request restarts the entire SAVE process; the office should first pull in the latest returned response (SSA POMS RM 10213.095, Step 2 caution).
Alien physicians need no sponsor letterIf Item 4 of your DS-2019 says “Alien Physician,” SSA’s own rule says you are employment-authorized and no sponsor letter is required. Do not let the separate rule for J-1 students or student interns be applied to you (SSA POMS RM 10211.345).
Correct the right recordIf the returned response identifies an inactive record, your program sponsor must update SEVIS. If your CBP-issued itself is wrong, a CBP port or deferred-inspection office can correct it, but deferred inspection only corrects errors made at entry (SSA POMS RM 10211.395; USCIS document-correction guidance; CBP Deferred Inspection Sites).
A pending SSN is not a reason to stop workFor an E‑Verify employer, the official instruction is to annotate and set aside Form I‑9, allow the employee to continue working, select “Awaiting Social Security number” after the third business day, and create the E‑Verify case when the SSN arrives (E‑Verify FAQ).
A refusal is different from a pending caseIf SSA gives you Form , the pending application has been refused rather than merely delayed. In the SEVIS-referral branch, the sponsor must update SEVIS and you must wait 48 hours after confirmation before filing a new SSN application (SSA POMS RM 10205.175; SSA POMS RM 10211.395).

Next steps

These actions give SSA the exact case identifiers and internal procedure needed to finish your pending SSN application.

Before contacting SSA

Build one follow-up packet

Use the latest case number as the main one and label the earlier number “superseded after correction.” SSA requires original or issuer-certified evidence for an original SSN; J‑1 visitors use the DS‑2019 with their current immigration documents and passport (20 CFR 422.107; SSA Publication EN‑05‑10107).

Requirements

Latest SAVE verification case number from the corrected request
Earlier SAVE case number, so SSA does not confuse the two cases
Printed or saved CaseCheck result showing “returned to agency”
SSA application receipt or reference number
Original unexpired passport
Latest Form I-94
Original Form DS-2019

Now that SAVE says returned

Book the SSA follow-up

Call SSA at 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m. local time, and request an appointment with the field office handling your SSN application. If the first employee only repeats “open with DHS,” ask for a supervisor to review the returned response under SSA POMS RM 10213.095.

Requirements

Your follow-up packet
A written copy of the request in the next step

At the appointment

Ask SSA to pull the returned response into SSNAP

Say: “Please retrieve my pending application, request the ‘SAVE- All Receipted Electronic Additional and Third Level verification responses’ list, update my application to pull in the latest SAVE response, and save through Summary and Verify and Sign.” That is the office action required by RM 10213.095, Steps 6–7; the rule expressly says the response does not automatically propagate into SSNAP.

Requirements

Latest SAVE verification case number
Pending SSN application reference
SSA POMS RM 10213.095 URL

Before leaving the office

Follow the actual returned-response branch

If it says “SUCCESSFULLY VERIFIED,” ask SSA to continue and adjudicate the SSN application. If it says “Resubmit with Docs” or requires third-level review, SSA must upload the requested immigration document; provide your passport, , and DS-2019. If it says “Refer Student/Exchange Visitor to their School/Program Sponsor,” get your sponsor to update , wait 48 hours after confirmation, and file a new SSN application (SSA POMS RM 10213.095; USCIS SAVE Verification Process; SSA POMS RM 10211.395).

Requirements

A printout or exact wording of SSA’s returned SAVE response

If SSNAP still says open

Escalate the retrieval problem without opening another initial case

Ask the field-office supervisor to document that CaseCheck shows the latest response returned but the pending application will not pull it in, and to apply RM 10213.095 Step 6. Also email SAVE.help@uscis.dhs.gov with the latest SAVE case number and the status discrepancy; SAVE can clarify its case status, but only SSA can approve the SSN. Do not request another unless SSA’s controlling response instructs it, because a duplicate initial request restarts SAVE.

Requirements

Dates of both returned SAVE results
Names or visit dates for prior SSA contacts
Latest SAVE case number

During the delay

Keep your residency working while the SSN is pending

Give HR the official E‑Verify FAQ. It instructs an E‑Verify employer to attach an explanation to Form I‑9, set it aside, allow you to continue working, select “Awaiting Social Security number” if day three passes, and create the case as soon as your SSN arrives.

Requirements

Proof that you applied for the SSN
The E‑Verify FAQ URL for residency HR

After SSA approves

Watch for the card after approval

SSA says the original card is free and should arrive by mail in 5 to 10 business days after approval. If it does not, call 1-800-772-1213 during the same weekday hours and give the application approval date.

Requirements

A mailing address where you can reliably receive the card

Others who faced this

You are not the first to go through this. Here is how it went for others who asked the same thing.

I first applied for my SSN on Feb 20. SSA submitted a SAVE case and it was returned to agency within about 5 days. Nothing happened. Then another SAVE verification got submitted around Mar 23. Again, returned to agency within days. Still nothing. Then another one was submitted on Apr 14. This one took almost a month and finally changed to “Returned to Agency” on May 11. But when I called SSA on May 12, they still said my case is pending with DHS. Here’s the craziest part: \- I’ve called SSA more than 25 times \- I’ve done 13 walk-ins to the SSA office \- every employee says something

Legal sources

Facts come from SSA’s Program Operations Manual and SSN regulation, USCIS SAVE guidance, CBP correction instructions, and E‑Verify’s official rules.

USCIS SAVE CaseCheck

A returned case is back with SSA for action; it is no longer simply waiting at DHS, and the page lists the SAVE.help@uscis.dhs.gov contact.

USCIS SAVE CaseCheck

CaseCheck Response

A SAVE response was returned to the agency. Contact the agency about the status of your benefit application. If you need more help, please email SAVE at SAVE.help@uscis.dhs.gov.

Read the full text

SSA POMS RM 10213.095

SSA must manually pull Additional/Third-Level SAVE responses into SSNAP; if verified, SSNAP marks the evidence Verified; do not restart Initial Verification unnecessarily.

SSA POMS RM 10213.095

Steps 6–7; Step 2 Caution

The AV response is electronic but does not automatically propagate into SSNAP. Each FO must request the “SAVE- All Receipted Electronic Additional and Third Level verification responses” list within SSNAP. Once an AV response appears on the list, you must update the SSN application to pull in the SAVE AV response. When the pending application reflects the AV response, SSNAP determines if the status verifies: a. If the status verifies, SSNAP displays a message beginning with “SUCCESSFULLY VERIFIED”, updates the “Evidence Submitted” field from “Suspect” to “Verified”, and determines the alien’s citizenship category (Numident CIT field) and permanent residence alien status (Numident PRA field). CAUTION: If you submit another IV request, the entire SAVE verification process starts over. Do not submit another IV request unless instructed to do so.

Read the full text

USCIS SAVE Verification Process

If SAVE requests documents, SSA must upload the immigration document and await the final response.

USCIS SAVE Verification Process

Additional Verification

After completing additional verification SAVE will: Return a SAVE response, or Prompt the user to “Resubmit with Docs,” which means the user must upload a copy of the applicant’s immigration document for verification. SAVE will then return a final response.

Read the full text

SSA POMS RM 10211.345

A J‑1 whose DS‑2019 category is Alien Physician is employment‑authorized without a sponsor letter.

SSA POMS RM 10211.345

A

A J1 is employment authorized and a sponsor letter is not required if Item 4 on the DS-2019 identifies one of the following 12 categories. Alien Physician

Read the full text

SSA POMS RM 10211.395

If SAVE cannot verify active SEVIS status, the sponsor must update SEVIS and the applicant must wait 48 hours before reapplying.

SSA POMS RM 10211.395

We are unable to verify your ‘Active’ status in SEVIS. Please contact your school or program sponsor to update your current status. Inform the applicant that they must wait 48 hours from the date they receive verbal or written indication that SEVIS has been updated before filing a Social Security Number application.

Read the full text

20 CFR 422.107(a)

SSA can require original or issuer‑certified immigration and identity documents and verify them for an original SSN.

20 CFR 422.107(a)

§ 422.107(a)

To obtain an original Social Security number card, you must submit convincing evidence of your age, U.S. citizenship or alien status, and true identity. All paper or other tangible documents submitted as evidence must be originals or copies of the original documents certified by the custodians of the original records and are subject to verification.

Read the full text

E-Verify FAQ: Employee Awaiting SSN

E‑Verify employers should allow work while awaiting the SSN and delay case creation until the SSN is available.

E-Verify FAQ: Employee Awaiting SSN

A case cannot be created in E-Verify without an SSN. If a newly hired employee has applied for, but has not yet received his or her SSN (e.g., the employee is a newly arrived immigrant), attach an explanation to the employee’s Form I-9 and set it aside. Allow the employee to continue to work and create a case in E-Verify using the employee’s SSN as soon as it is available. If you are unable to create a case by the third business day after the employee’s first day of employment, select Awaiting Social Security number when prompted by E-Verify .

Read the full text

USCIS Immigration Document Correction Guidance

If CBP issued your I‑94 and it’s wrong, CBP can correct it at a port or deferred inspection office.

USCIS Immigration Document Correction Guidance

Form I-94

If U.S. Customs and Border Protection (CBP) issued your Form I-94, go to the nearest CBP port of entry or deferred inspection office to correct the document.

Read the full text

CBP Deferred Inspection Sites

Deferred inspection corrects only entry-time errors; other issues require different fixes.

CBP Deferred Inspection Sites

The Deferred Inspection Sites will only correct errors made at the time of entry.

Read the full text

USCIS SAVE

SAVE provides status information; SSA, not SAVE, decides to issue the SSN.

USCIS SAVE

SAVE does not determine an applicant's eligibility for a specific benefit or license. The benefit-granting or licensing agency determines eligibility for each benefit they administer.

Read the full text

SSA Contact by Phone

Official SSA phone number and hours to schedule or follow up with the field office.

SSA Contact by Phone

You can call us at 1-800-772-1213 between 8:00 a.m. – 7:00 p.m. local time, Monday through Friday.

Read the full text

SSA Request a Social Security Number

After SSA approves, the card normally arrives in 5–10 business days.

SSA Request a Social Security Number

Once your application is approved, you’ll receive a Social Security card with your number on it by mail in 5 to 10 business days.

Read the full text

SSA Publication EN-05-10107

SSA’s foreign-worker brochure confirms DS-2019 is core evidence for J‑1s.

SSA Publication EN-05-10107

J-1 visitors must also show us a DS-2019, Certificate of Eligibility for Exchange Visitor Status.

Read the full text

SSA POMS RM 10205.175

SSNAP can issue an SSA‑L676 when the SSN application cannot be processed—distinct from a still‑pending verification case.

SSA POMS RM 10205.175

When refusal is chosen, explain to the applicant that the application cannot be processed. SSNAP gives you the option to print an SSA-L676

Read the full text

These are the official SSA, USCIS, CBP, E‑Verify, and eCFR rules as published on the cited dates; rules and agency procedures can change.

This is general information about official processes, not legal advice, and SettleKit is not a law firm.

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