u/Smileygirl77r/USCISMay 13, 2026
You should return to SSA now—not keep waiting for DHS—and ask the field office to pull the latest returned SAVE response into your pending SSNAP application.
“I'm a physician on a J1 visa starting my residency. I applied for an SSN, but it needed secondary verification. The SAVE system shows my case was 'returned to agency', but the SSA office says their system still shows my case is 'open with DHS'. They corrected an error and resent it to SAVE, it was returned to the agency again, but the SSA system still says it's open with DHS even though they can see it's resolved on SAVE. How can I resolve this issue and get my SSN?”
Summary
A returned SAVE response is not proof that you are ineligible. SSA’s published workflow specifically says an additional‑verification response does not automatically move into SSNAP, so the field office has a defined manual step for this exact kind of gap.
Your next route depends on the actual response SSA pulls from the latest SAVE case—not on the public “returned to agency” label alone.
SSA should update your pending application with the returned response; when it verifies, SSNAP marks the evidence “Verified,” and the employee continues the SSN application (SSA POMS RM 10213.095, Steps 6–8).
If the response says “Resubmit with Docs” or requires third-level review, SSA—not you—must upload the requested immigration document and submit the next verification step. Bring your original passport, , and DS-2019 so the office can act immediately (USCIS SAVE Verification Process; SSA Publication EN-05-10107).
If it says “Refer Student/Exchange Visitor to their School/Program Sponsor,” have your J‑1 sponsor correct your status. After the sponsor confirms the update, wait 48 hours and file a new SSN application (SSA POMS RM 10211.395).
Do not use a third as the default fix. SSA’s POMS says this restarts the entire SAVE process; a new request is appropriate only if the controlling response or corrected data requires it (SSA POMS RM 10213.095, Step 2).
SAVE verifies immigration information, but SSA decides whether to issue the SSN (USCIS SAVE, updated 2026-07-10).
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Watch out for
Next steps
These actions give SSA the exact case identifiers and internal procedure needed to finish your pending SSN application.
Before contacting SSA
Build one follow-up packet
Use the latest case number as the main one and label the earlier number “superseded after correction.” SSA requires original or issuer-certified evidence for an original SSN; J‑1 visitors use the DS‑2019 with their current immigration documents and passport (20 CFR 422.107; SSA Publication EN‑05‑10107).
Requirements
Now that SAVE says returned
Book the SSA follow-up
Call SSA at 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m. local time, and request an appointment with the field office handling your SSN application. If the first employee only repeats “open with DHS,” ask for a supervisor to review the returned response under SSA POMS RM 10213.095.
Requirements
At the appointment
Ask SSA to pull the returned response into SSNAP
Say: “Please retrieve my pending application, request the ‘SAVE- All Receipted Electronic Additional and Third Level verification responses’ list, update my application to pull in the latest SAVE response, and save through Summary and Verify and Sign.” That is the office action required by RM 10213.095, Steps 6–7; the rule expressly says the response does not automatically propagate into SSNAP.
Requirements
Before leaving the office
Follow the actual returned-response branch
If it says “SUCCESSFULLY VERIFIED,” ask SSA to continue and adjudicate the SSN application. If it says “Resubmit with Docs” or requires third-level review, SSA must upload the requested immigration document; provide your passport, , and DS-2019. If it says “Refer Student/Exchange Visitor to their School/Program Sponsor,” get your sponsor to update , wait 48 hours after confirmation, and file a new SSN application (SSA POMS RM 10213.095; USCIS SAVE Verification Process; SSA POMS RM 10211.395).
Requirements
If SSNAP still says open
Escalate the retrieval problem without opening another initial case
Ask the field-office supervisor to document that CaseCheck shows the latest response returned but the pending application will not pull it in, and to apply RM 10213.095 Step 6. Also email SAVE.help@uscis.dhs.gov with the latest SAVE case number and the status discrepancy; SAVE can clarify its case status, but only SSA can approve the SSN. Do not request another unless SSA’s controlling response instructs it, because a duplicate initial request restarts SAVE.
Requirements
During the delay
Keep your residency working while the SSN is pending
Give HR the official E‑Verify FAQ. It instructs an E‑Verify employer to attach an explanation to Form I‑9, set it aside, allow you to continue working, select “Awaiting Social Security number” if day three passes, and create the case as soon as your SSN arrives.
Requirements
After SSA approves
Watch for the card after approval
SSA says the original card is free and should arrive by mail in 5 to 10 business days after approval. If it does not, call 1-800-772-1213 during the same weekday hours and give the application approval date.
Requirements
Others who faced this
You are not the first to go through this. Here is how it went for others who asked the same thing.
Legal sources
Facts come from SSA’s Program Operations Manual and SSN regulation, USCIS SAVE guidance, CBP correction instructions, and E‑Verify’s official rules.
USCIS SAVE CaseCheck
A returned case is back with SSA for action; it is no longer simply waiting at DHS, and the page lists the SAVE.help@uscis.dhs.gov contact.
CaseCheck Response
A SAVE response was returned to the agency. Contact the agency about the status of your benefit application. If you need more help, please email SAVE at SAVE.help@uscis.dhs.gov.
SSA POMS RM 10213.095
SSA must manually pull Additional/Third-Level SAVE responses into SSNAP; if verified, SSNAP marks the evidence Verified; do not restart Initial Verification unnecessarily.
Steps 6–7; Step 2 Caution
The AV response is electronic but does not automatically propagate into SSNAP. Each FO must request the “SAVE- All Receipted Electronic Additional and Third Level verification responses” list within SSNAP. Once an AV response appears on the list, you must update the SSN application to pull in the SAVE AV response. When the pending application reflects the AV response, SSNAP determines if the status verifies: a. If the status verifies, SSNAP displays a message beginning with “SUCCESSFULLY VERIFIED”, updates the “Evidence Submitted” field from “Suspect” to “Verified”, and determines the alien’s citizenship category (Numident CIT field) and permanent residence alien status (Numident PRA field). CAUTION: If you submit another IV request, the entire SAVE verification process starts over. Do not submit another IV request unless instructed to do so.
USCIS SAVE Verification Process
If SAVE requests documents, SSA must upload the immigration document and await the final response.
Additional Verification
After completing additional verification SAVE will: Return a SAVE response, or Prompt the user to “Resubmit with Docs,” which means the user must upload a copy of the applicant’s immigration document for verification. SAVE will then return a final response.
SSA POMS RM 10211.345
A J‑1 whose DS‑2019 category is Alien Physician is employment‑authorized without a sponsor letter.
A
A J1 is employment authorized and a sponsor letter is not required if Item 4 on the DS-2019 identifies one of the following 12 categories. Alien Physician
SSA POMS RM 10211.395
If SAVE cannot verify active SEVIS status, the sponsor must update SEVIS and the applicant must wait 48 hours before reapplying.
We are unable to verify your ‘Active’ status in SEVIS. Please contact your school or program sponsor to update your current status. Inform the applicant that they must wait 48 hours from the date they receive verbal or written indication that SEVIS has been updated before filing a Social Security Number application.
20 CFR 422.107(a)
SSA can require original or issuer‑certified immigration and identity documents and verify them for an original SSN.
§ 422.107(a)
To obtain an original Social Security number card, you must submit convincing evidence of your age, U.S. citizenship or alien status, and true identity. All paper or other tangible documents submitted as evidence must be originals or copies of the original documents certified by the custodians of the original records and are subject to verification.
E-Verify FAQ: Employee Awaiting SSN
E‑Verify employers should allow work while awaiting the SSN and delay case creation until the SSN is available.
A case cannot be created in E-Verify without an SSN. If a newly hired employee has applied for, but has not yet received his or her SSN (e.g., the employee is a newly arrived immigrant), attach an explanation to the employee’s Form I-9 and set it aside. Allow the employee to continue to work and create a case in E-Verify using the employee’s SSN as soon as it is available. If you are unable to create a case by the third business day after the employee’s first day of employment, select Awaiting Social Security number when prompted by E-Verify .
USCIS Immigration Document Correction Guidance
If CBP issued your I‑94 and it’s wrong, CBP can correct it at a port or deferred inspection office.
Form I-94
If U.S. Customs and Border Protection (CBP) issued your Form I-94, go to the nearest CBP port of entry or deferred inspection office to correct the document.
CBP Deferred Inspection Sites
Deferred inspection corrects only entry-time errors; other issues require different fixes.
The Deferred Inspection Sites will only correct errors made at the time of entry.
USCIS SAVE
SAVE provides status information; SSA, not SAVE, decides to issue the SSN.
SAVE does not determine an applicant's eligibility for a specific benefit or license. The benefit-granting or licensing agency determines eligibility for each benefit they administer.
SSA Contact by Phone
Official SSA phone number and hours to schedule or follow up with the field office.
You can call us at 1-800-772-1213 between 8:00 a.m. – 7:00 p.m. local time, Monday through Friday.
SSA Request a Social Security Number
After SSA approves, the card normally arrives in 5–10 business days.
Once your application is approved, you’ll receive a Social Security card with your number on it by mail in 5 to 10 business days.
SSA Publication EN-05-10107
SSA’s foreign-worker brochure confirms DS-2019 is core evidence for J‑1s.
J-1 visitors must also show us a DS-2019, Certificate of Eligibility for Exchange Visitor Status.
SSA POMS RM 10205.175
SSNAP can issue an SSA‑L676 when the SSN application cannot be processed—distinct from a still‑pending verification case.
When refusal is chosen, explain to the applicant that the application cannot be processed. SSNAP gives you the option to print an SSA-L676
These are the official SSA, USCIS, CBP, E‑Verify, and eCFR rules as published on the cited dates; rules and agency procedures can change.
This is general information about official processes, not legal advice, and SettleKit is not a law firm.

